RETURNS & CANCELLATIONS

Last updated: 18 August 2026

I hope you will be delighted with your artwork. This policy explains your rights when purchasing an original artwork from Maria Raskina Art.

Contact

Maria Raskina

Independent artist

Harpenden, Hertfordshire, United Kingdom

Email: maria@raskina.co.uk

Website: www.artraskina.co.uk

Ready-made original artworks

Cancellation period

If you purchase a ready-made original artwork online, you may change your mind and cancel the order without giving a reason.

Please email maria@raskina.co.uk within 14 days after the day you, or someone nominated by you, receives the artwork.

If you contact me before dispatch, I will cancel the order and refund any payment already made.

Returning an artwork

After notifying me that you wish to cancel, you must return the artwork within a further 14 days.

Please do not send an artwork back without contacting me first. I will provide the appropriate return address and discuss safe transport arrangements with you.

You are responsible for the direct cost and safe return of an unwanted artwork. The work should be returned with reasonable care and in its original protective packaging where possible. I strongly recommend using a tracked delivery service with protection appropriate to the value of the artwork.

Refunds

For an eligible cancellation, I will refund:

• the price paid for the artwork; and
• the cost of the least expensive standard delivery option offered for the order.

Any supplementary amount paid for an enhanced or specially requested delivery service does not have to be refunded.

The refund will be made to the original payment method within 14 days after I receive the returned artwork or receive satisfactory evidence that it has been sent, whichever is earlier.

I may make an appropriate deduction if handling beyond what would reasonably be permitted in a gallery or shop has reduced the artwork’s value.

Commissioned and personalised artwork

The statutory change-of-mind cancellation right does not normally apply to an artwork made to your specifications or clearly personalised for you.

Before a commission begins, its scope, price, expected timetable, payment arrangements and any cancellation terms will be agreed separately in writing.

If you ask for work to begin during a period in which a cancellation right would otherwise apply, I may ask you to confirm that request in writing. Depending on the circumstances, you may be responsible for the reasonable value of work already completed if you subsequently cancel.

Nothing in this section affects your rights if a commissioned artwork is faulty, damaged or materially different from what was agreed.

Damaged, faulty or incorrect artwork

Please inspect the artwork soon after it arrives.

If it is damaged in transit, faulty or not the artwork you ordered, contact me at maria@raskina.co.uk as soon as reasonably possible. Please include:

• your name and order number;
• a description of the problem; and
• clear photographs of the artwork, external packaging, internal packaging and delivery label.

Please retain all packaging while the issue is investigated. Do not return a damaged artwork until suitable arrangements have been agreed.

Depending on the circumstances and your statutory rights, the appropriate remedy may be repair, replacement where possible, a price reduction or a refund. I will cover reasonable return costs where the artwork is faulty, damaged or not as described.

Collection

An eligible online purchase does not lose its cancellation rights merely because the artwork is collected from Harpenden rather than delivered.

Collection is by confirmed appointment only. Please wait for collection arrangements before travelling.

Statutory rights

Nothing in this policy excludes or restricts rights available under UK consumer law.

How to cancel

You may cancel by emailing maria@raskina.co.uk with a clear statement that you wish to cancel.

You may use the following wording, although you do not have to:

To: Maria Raskina Art

I give notice that I wish to cancel my contract for the purchase of:

Artwork or order number:

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Please send this notice by email to maria@raskina.co.uk. I will acknowledge it and provide the appropriate return instructions.